● Play Within Your Limits

Responsible Gambling
at super22

Gaming at super22 is meant to be entertaining — a way to enjoy live football, Liga Super Malaysia, your favourite slots, or a live dealer table from wherever you are in Kuala Lumpur, Penang, or Johor Bahru. The moment it stops feeling that way, we want to help you take back control. Here is everything we do to make sure it stays a positive experience.

21+

Strictly 21 and Above Only super22 enforces a minimum age of 21 for all registered players. Age verification is mandatory before any account is fully activated. Underage gambling is illegal and will not be tolerated under any circumstances.

Player Safety Tools

Tools Built to Keep You in Control

Every responsible gambling tool at super22 is available directly inside your account — no support ticket required, no waiting period for limits that protect you. We built these features because we believe the player who stays in control is the player who actually enjoys the game.

Malaysian players often face unique pressures around festive seasons — Chinese New Year, Hari Raya, and major football tournament periods like EPL finals and the ASEAN Cup can all heighten the temptation to wager beyond your comfortable range. Our tools are here precisely for those moments. Use them early, not as a last resort.

Immediate Effect: All limit reductions — whether on daily deposits, session duration, or maximum loss per session — take effect immediately upon saving. Limit increases are subject to a mandatory 24-hour cooling-off period. This asymmetry is intentional and is there to protect you.

super22 responsible gambling
Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your super22 account. Once your limit is reached, deposits are blocked until the period resets. You choose the ceiling — we enforce it, no exceptions.

Loss Limits

Define the maximum net loss you're comfortable with over a set period. When your losses reach that threshold, your account is automatically paused for the remainder of the day, week, or month — whichever period you selected.

Session Time Limits

Set a maximum duration for any single gaming session. When your time is up, the Platform will display a clear notification and prompt you to either continue mindfully or log out for a break. Chasing losses under time pressure is one of the most common patterns we help players avoid.

Reality Check Reminders

Opt in to receive on-screen reminders at regular intervals (e.g., every 30 or 60 minutes of active play) showing your current session duration and net position. Reality checks are particularly useful for live casino and live football betting sessions that run longer than planned.

Cool-Off Periods

Take a structured break of 24 hours, 7 days, or 30 days without permanently closing your account. During a cool-off period, you cannot log in or deposit. The break activates immediately and cannot be reversed mid-period.

Self-Exclusion

Request a full self-exclusion — either for a fixed term (3, 6, or 12 months) or permanently. Your account is deactivated within 24 hours of the request, and any remaining verified balance is returned to you. This is our most serious intervention and it is processed with priority.

Warning Signs

Recognising Problem Gambling

Problem gambling rarely announces itself all at once. It tends to develop gradually — and the earlier warning signs are often things people rationalise away as temporary stress, bad luck, or a rough patch. Recognising the pattern early is the most effective intervention.

The following signs, especially in combination, are widely recognised indicators that gambling may be having a harmful impact. If several of these apply to your recent experience — whether you're a player in Bangsar, Subang Jaya, or anywhere else in Malaysia — we strongly encourage you to speak with our support team or one of the resources listed on this page.

super22 responsible gambling awareness
Chasing Losses

Continuing to wager — and often increasing bet sizes — specifically to recover money lost in previous sessions. This is one of the most well-documented early indicators of disordered gambling behaviour.

Secrecy and Concealment

Hiding your gambling activity from family, friends, or colleagues. Lying about how often you play or how much you've deposited. Feeling the need to check your balance or place bets in private.

Gambling With Money You Can't Afford to Lose

Using funds earmarked for rent, bills, groceries, or family expenses. Borrowing money from others — or withdrawing from savings — specifically to fund gambling activity.

Emotional Distress Linked to Gambling

Feeling anxious, irritable, restless, or depressed when not gambling. Experiencing mood swings tied to wins and losses. Using gambling as a way to escape stress, loneliness, or emotional pain rather than for entertainment.

Loss of Time Awareness

Regularly playing for longer than intended. Missing meals, sleep, work obligations, or social commitments because of gambling sessions. Being unable to stop when you've planned to.

Needing to Wager More for the Same Feeling

Finding that smaller bets no longer feel exciting or satisfying, and gradually increasing stake sizes to maintain the same emotional response — a pattern closely analogous to tolerance in substance use disorders.

Self-Assessment

Is Your Gambling Still in Control?

The following questions are adapted from internationally recognised responsible gambling screening tools. There are no right or wrong answers — this is for your own reflection only. If you answer "yes" to three or more questions, we strongly recommend speaking to a support professional.

1

Have you ever spent more money on gambling than you originally planned to in a single session?

2

Have you gambled with money you needed for essential expenses — such as rent, utility bills, food, or family commitments?

3

Have you tried to win back money that you lost gambling, and continued playing beyond your original stopping point as a result?

4

Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?

5

Have you found yourself gambling as a way to escape problems, stress, depression, or difficult emotions — rather than purely for entertainment?

6

Have you hidden or downplayed the extent of your gambling from a partner, family member, or friend?

7

Has gambling caused significant difficulties in your relationships, work performance, or financial situation in the past 12 months?

8

Have you thought about gambling more often than you would like to, or found it difficult to think about other things when you haven't gambled recently?

Three or more "yes" answers? This doesn't make you a bad person, and it doesn't mean things can't change. But it does mean it may be worth reaching out. super22's support team is available 24/7. The external resources below are also available to you at no cost, with no judgement, and in complete confidence.

Age Verification & Protection

Our 21+ Commitment Is Non-Negotiable

The minimum age for access to super22 is 21 years. This is not a guideline — it is a hard platform restriction enforced through our mandatory KYC verification process. We do not allow any player to make a withdrawal, access promotional bonuses, or be fully onboarded without first completing age and identity verification.

If super22 identifies any account registered by a person under the age of 21, that account will be permanently closed and all associated funds returned immediately. We take our responsibility to prevent underage gambling extremely seriously, and we cooperate fully with any regulatory or parental enquiry on this matter.

For Parents and Guardians: If you believe a person under 21 in your household has accessed or registered on super22, contact our support team immediately at [email protected] or via live chat. We will act on verified reports within 24 hours.

How We Verify and Protect

Every super22 account goes through a structured age and identity verification process before full access is granted. Here is how our verification pipeline works:

1
Date of Birth Declaration at Registration Every user declares their date of birth during the registration process. Accounts created with a DOB that implies an age under 21 are blocked from proceeding.
2
Government ID Submission (KYC) Before any withdrawal is processed, users must submit a valid government-issued photo ID — Malaysian MyKad, passport, or driver's licence — that confirms age.
3
Third-Party Verification Review KYC documents are reviewed by an authorised identity verification provider. Manipulated or fraudulent documents result in permanent account closure and potential referral to authorities.
4
Ongoing Monitoring Account behaviour patterns are monitored on an ongoing basis. Anomalies that suggest underage access, proxy use, or identity fraud trigger immediate review.
5
Parental Control Guidance We encourage parents and guardians to use internet filtering software to restrict access to gambling platforms on shared or family devices. This is an additional layer of protection independent of our own verification systems.
Support Resources

Help Is Available — Right Now

If you or someone you know is struggling with gambling-related difficulties, please reach out to one of the following organisations. All services listed below are free to use, confidential, and available to anyone in Malaysia.

Talian Kasih
15999

Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours, 7 days a week. Free to call from any Malaysian mobile or landline.

Talian AADK
1800-38-2525

The National Anti-Drug Agency (Agensi Anti Dadah Kebangsaan) operates an addiction counselling helpline covering gambling and substance-related dependencies. Confidential and free.

GamCare
gamcare.org.uk

An internationally recognised organisation providing information, advice, and counselling for problem gamblers and their families. Offers online chat, forum support, and self-help resources.

super22 Live Support
24/7 Live Chat

Our platform support team is trained to assist players seeking to activate self-exclusion, deposit limits, or cool-off periods. Contact us any time via live chat on the Platform — no judgement, no delay.

For People Worried About Someone Else

If you are concerned about a family member or friend's gambling behaviour, Talian Kasih (15999) and GamCare both offer dedicated guidance for friends and family members. You don't need to be the person gambling to reach out for advice. Early conversations — while difficult — are consistently more effective than waiting for a crisis point.

In a Financial Crisis?

If gambling has caused serious financial hardship, we recommend contacting Agensi Kaunseling dan Pengurusan Kredit (AKPK), Malaysia's national credit counselling agency, at 1800-88-2575. AKPK provides free financial counselling and debt management assistance to all Malaysians, including those affected by gambling-related debt.

Our Commitment

super22's Responsible Gambling Pledge

Responsible gambling is not a policy document we update once a year and file away. It is a set of active commitments that shape how we build the platform, train our support team, and make product decisions every single day.

The following are our standing commitments to every registered player on super22 — whether you're placing your first RM10 bet on an EPL Saturday fixture or you've been with us since day one.

super22 responsible gaming pledge
We Will Never Market to Vulnerable Players Players who have self-excluded, activated cool-off periods, or flagged gambling-related concerns are permanently removed from all promotional communications. We do not send bonus offers or re-engagement marketing to players who have asked for space.
We Will Always Process Self-Exclusion Requests with Priority Self-exclusion requests are treated as urgent. Your account is deactivated within 24 hours — and during that window, all promotional access is suspended immediately upon the request being logged.
We Will Train Our Support Team on Problem Gambling Every super22 customer support agent completes training in responsible gambling identification and support protocols. If a support interaction suggests a player may be in difficulty, the agent is trained to respond appropriately and proactively offer responsible gambling resources.
We Will Never Make Limits Hard to Find Deposit limits, loss limits, session timers, and self-exclusion are accessible within two clicks from any account page. We do not bury these tools — responsible gambling controls are a first-class feature of the platform, not a buried menu item.
We Will Display Responsible Gambling Reminders Prominently The super22 platform displays age restriction notices, responsible play reminders, and support contact information on key pages — not just in footnotes. We believe that visible reminders, placed naturally within the product, make a measurable difference.
We Will Return Your Verified Balance on Account Closure If you choose to close your account — for any reason, including problem gambling — your verified remaining balance will be returned to your registered withdrawal method. No retention tactics, no delays caused by super22.
● Play Responsibly

Enjoy super22 — On Your Own Terms

The best gaming experience is one where you feel completely in control. Visit the super22 homepage to explore our full game library, or review our FAQ if you have questions about how our responsible gambling tools work in practice.

Visit Homepage Read Our FAQ

For players aged 21 and above only. Gambling involves financial risk — only gamble what you can genuinely afford to lose.
If you need help right now, call Talian Kasih: 15999 (free, 24/7). Or contact us at [email protected]